Warning…This post contains italics, bold font, and a little bit of shouting.
So, I sent Navient (formerly Sallie Mae) an extra payment a week or so ago.
It was $700 (which came from part of the money we made from selling our car).
I wrote a check for the amount, typed up a polite but very specific letter about how the funds were to be allocated, and sent it off.
Here’s what I wrote:
To Whom It May Concern:
Please apply this check of $700 directly to the principal of Loan number #——–.
Please DO NOT ADVANCE THE DUE DATE. Please apply this amount to ONLY the principal of ONLY Loan #——– (as of 12/4/14, the balance is $23,612.49).
My account number is #———. Thank you for your attention to this matter.
Honestly, I don’t know how I could be any clearer.
So what did they do? What they did last time, too. They applied the money to BOTH loans we have with them, and they applied part of the payment to interest.
I emailed them, copied and pasted the letter I sent with the check, and even ASKED FOR ADVICE on how to make sure I word my letters in the future to be sure this doesn’t happen again, and what did they do?
Sent me back a form email:
Please do not respond to this email as it’s an automatic response. Thank you for contacting us about your recent payment. It will be credited in accordance with our payment processing policies and procedures. You can review your payment history online by logging in to your account at Navient.com. Online confirmation that your payment was credited will be available in 3-5 business days. Please note that a payment submitted online can take up to two business days to post to your account, excluding weekends and bank holidays. You will not receive an additional email response if no other issues were presented in your inquiry. If other issues were presented, you can expect to receive an email response from our dedicated Customer Service team shortly.
WTF, Navient?! WTF?!?!
They changed it and applied the payment to the one loan I wanted them to apply it to, but they split it between principal and interest.
Do they not even allow you to directly pay down only the principal?
So I have sent them ANOTHER email, asking (politely) whether it’s even possible for someone to pay down his/her principal ONLY with a SUPPLEMENTARY PAYMENT (without advancing one’s due date).
Seriously, am I crazy here? Shouldn’t it be against the law to not allow someone to submit an extra payment (in addition to their REGULAR PAYMENTS, so not trying to substitute here – I know that some money has to go to interest, I know that!) that is fully and directly applied to the principal of the loan?!
Has anyone else figured this out?! PLEASE HELP ME!
To see my follow-up post to this (and how Navient screwed us over for the third time), click here.